What is the warranty on the EMPowered™ Connected by August?
2 Years on Electronic, 5 years on Brass Finishes, Limited Lifetime on Mechanical.
Are Split Finishes available?
Split Finish is not currently available on this item.
What style is the EMPowered™ Face plate?
The face plate will match the EMPowered™ finish and are square cornered ONLY.
What kind of latch and bolt is offered with the EMPowered™ Connected by August lock?
The EMPowered™ latch is a special mechanical latch that is tapered to account for misaligned doors.
The bolts for US15 and US26 are Silver while the bolts for US10B and US19 are Brass.
What comes with the “DoorSense” and how/where do I install/mount it?
DoorSense instructions are included in the August App installation setup and in your EMPowered package. DoorSense comes complete with the housing, cover, mounting tap, and mounting screws. This can be affixed to the door permanently with mounting screws, or with Mounting Tape.
It should be mounted within 1.5 inches from the edge of your door frame, and should align with the lock’s August module horizontally.
I bought the motorized version (E0101, or E0103)–but now I would like to convert into a smart lock. Can I do I do this?
Yes, all you would need to do is purchase our Connected by August Smart Kit separately and install. em# SMARTMODULE-CBA / List Price: $162.00
Can I order the E0103 Motorized Entry System, or the E1103 Smart Entry System, but with a different handle set and thumbpress grip?
Yes, EMPowered™ comes standard with a Baden Grip, but you can change to any other sectional grip and thumbpress style.
My hardware set did not come with keys?
Yes, that is true – these sets are specially designed to include keyless access for, not only entering the home, but keeping track of who comes and goes via the August app.
My door thickness is 1 ½” - 2 ¼” thick – will these fit on my door?
For the DEADBOLT ONLY - Yes, it will fit this full range right out of the box. (E0101 & E1101)
For the Keypad Entry Handlesets – please always specify if door thickness is above 1 ¾” thick door so screws and hardware of the proper length are sent for installation. (E0103 & E1103)
My door has weather stripping. Will this affect the installation, and/or integrity of the lock?
Weather stripping does not diminish the ability to install or use the lock. However, the installer will need to install the deadbolt AND the lever latch & strike so that the deadbolt moves freely. In other words, the lever latch holds the door in the correct position, so the deadbolt can operate freely.
To achieve this, the installer may need to adjust the lever latch strike. He can loosen the lever latch strike screws and move the strike left-right. He can also bend the tab on the strike. (see image)
What is the maximum # of users that can be upgraded to an “Owner” status?
There is one (and only 1) master PIN code allotted during the stepup of theMotorized Touchscreen Keypad Lock.). There is one original digital key available in the app.
On the EMPowered Smart Connected Lockset, there is no limit to the number of users that can be set up as an “OWNER”. Just keep in mind that if additional users with “owner” level permissions also have the app, they have the ability to adjust all settings (including but not limited to adding and deleting new user codes, and adjusting all optional lock settings).
Is the EMPowered™ Smart Deadbolt or Smart Entry Set compatible with Z-wave functionality?
No--unfortunately, our new motorized version and smart version are not compatible with Z-wave technology at this time.
Is the EMPowered™ lockset tested for extreme temperatures (high & low), and if so, what are the ranges?
Yes, it has been tested for extreme high and low temperatures, see below:
High Temp Operation
The lock passes testing all the way up to 140° F (60° C). The lock works like normal.
Low Temp Operation
Alkaline batteries stop working as the water-based electrolyte freezes. Therefore, the lock will lose power somewhere around 32° F (0° C). However, since the batteries are on the interior side of the door, they should not be subject to freezing temperatures.
Is the EMPowered™ lockset available to be ordered as a split finish?
Unfortunately, not at this time. We can only sell this hardware as a full & complete set, with same finish interior and exterior.
If a customer buys multiple locks, does he need to connect all the bridges or just 1?
Each individual EMPowered™ lockset will need to have its own bridge. 3 locks = 3 bridges.
How much bandwidth is used by the EMPowered™ Connected by August product?
Very minimal - Empowered™ uses less WiFi data than email.
Page 15 of the instruction sheet shows “Bluetooth capability”. Does this apply to the EMPowered products we are selling?
Yes, EMPowered™ Connected by August (smart lock version) is a Bluetooth lock. The August Connect hub “bridges” your Bluetooth lock to your home WiFi network.
When using the backup 9V battery to unlock from the outside of the door, should the battery actually connect to the exterior or just be “held” against the terminal? And in which direction should it be held to avoid reverse polarity?
The 9V battery will not “connect” to the bottom of the keypad – you just hold it in place to make contact. The connection is meant to be momentary, in case the owner accidently lets the batteries run completely down – and this is to be used as a “jump start” to let you enter a code to gain entry to the home. Please note: both the lock and the app give many warnings as the batteries get low.
There is no need to worry about the 9V battery polarity. The lock will work fine regardless of which way you hold the 9V battery.
What is the recommended distance for the WiFi bridge to the router?
The max recommended distance is 10-15 feet.