1. Fill out an RGA Form
2. Get a UPS® Call Tag

  • Returns will only be accepted from Emtek® dealers. Any refunds can only be made to an Emtek® dealer.
  • To process a return, fill out the linked PDF form with the information indicated. Click here for RGA Form
  • Include this form in the package with the returned goods. To receive a UPS® Return Service call tag accept our terms and conditions and click on the link below to be taken to our UPS® return site.

  • For Yale Expressions™ product deemed defective or a result of factory/processing errors. Please contact EMTEK Customer Service for return authorization and an RGA#.

  • Sending merchandise does not constitute a commitment to refund any purchase amount. Returns must still comply with our standard warranty and return policy. Anything returned not related to an Emtek® error or warranty issue will be subject to a 25% restocking charge.
  • Call tags related to an Emtek® error or warranty item will not be charged. All other tags will be subject to a per package charge of $15USD in the United States and $30USD in Canada & Mexico, which will be deducted from any refund amount.

Effective June 1, 2020, the new Emtek return address will be: Emtek Products 13285 Temple Ave. City of Industry, CA 91746