CREATING A RETURN
1. Fill out an
2. Get a UPS® Call Tag
- Returns will only be accepted from Emtek® dealers. Any refunds can only be made to an Emtek® dealer.
- To process a return, fill out the linked PDF form with the information indicated. Click here for RGA Form
- Include this form in the package with the returned goods. To receive a UPS® Return Service call tag accept our terms and conditions and click on the link below to be taken to our UPS® return site.
Effective June 1, 2020
- Sending merchandise does not constitute a commitment to refund any purchase amount. Returns must still comply with our standard warranty and return policy. Anything returned not related to an Emtek® error or warranty issue will be subject to a 25% restocking charge.
- Call tags related to an Emtek® error or warranty item will not be charged. All other tags will be subject to a per package charge of $15USD in the United States and $30USD in Canada & Mexico, which will be deducted from any refund amount.
, the new Emtek return address will be:
13285 Temple Ave.
City of Industry, CA 91746