All pieces of the Emtek Barn Door Hardware tracks are sold together as a kit. It is not possible to separate many of the components including wheels and hangers.

Unfortunately, this item is an unfinished piece and is meant to be hidden under the door.

The maximum door weight recommended is 400 pounds. However, the wall or structure that your hardware is mounted to must also be designed to support that weight.

Door thickness range is 1-3/8”-2-1/4”. No extension kits will be provided.

Note for Customer Service: No comment line is necessary on the order.

No, split finish components can not be ordered with Emtek’s Barn Door Hardware.

There is no minimum order quantity.

EMTEK® provides two sizes of screws with each knob or pull. For extra thick drawers or doors, you can go to a local hardware store and purchase the same screw type with in a longer length.

Cabinet hardware comes in various types, including knobs, pulls, handles, hinges, and drawer slides. Each type serves a different function and aesthetic preference, allowing for customization and style in your cabinetry.

When selecting hardware, consider the size and style of your cabinets. For example, larger cabinets may benefit from longer pulls or handles, while smaller cabinets may require smaller knobs. It's essential to maintain proportionality and functionality while choosing the right size.

Emtek's cabinet hardware is be made from a wide range of materials, including stainless steel, brass, bronze, zinc, ceramic, wrought steel and glass. Each material offers unique aesthetics, durability, and price points, allowing homeowners to choose based on their preferences and budget.

Installing cabinet hardware typically involves measuring and marking the placement, drilling holes, and attaching the hardware using screws. It's crucial to ensure accurate measurements and alignment for a professional and polished look. Many hardware manufacturers provide installation guides or templates for ease of installation.

Yes, mixing and matching hardware styles can add visual interest and personality to your cabinetry. However, it's essential to maintain some coherence in terms of finishes or overarching design themes to create a cohesive look. Experimenting with different combinations can create a unique and personalized touch to your space.

Cleaning and maintaining cabinet hardware depend on the material. Generally, wiping them with a soft cloth and mild soap solution is sufficient for regular cleaning. Avoid harsh chemicals or abrasive cleaners, especially on delicate materials like glass or ceramic. Additionally, periodically tighten screws to ensure hardware remains secure over time.

The Concealed Fastener (CF) Mechanism is an upgrade option that provides a cleaner look, with no visible screws on the interior rosette of passage and privacy knobs or levers. A standard CF mechanism fits doors 1-3/8" to 1-3/4" but can be sent with an extension kit for thicker doors if this is noted at the time the order is placed.

All CF Mechanism upgrades also include a dust box for the jamb. Handing is not required on levers with CF, which also come with a 28 degree latch (vs the standard 45 degree latch) upgrade. CF Knobsets come with a standard latch.

Our CF Mechanism has been recently redesigned. You can find installation instructions for CF 2.0 here:

CF Mechanism Installation Guide

Do:

• Target high touch surfaces that are in frequent contact with hands.
• Begin by cleaning your hardware with a mild, non-abrasive anti-bacterial detergent and water solution, using a soft cloth. Gently wipe all surfaces.
• Using water and a soft cloth only, wipe all surfaces to remove any remaining detergent residue.
• For effective cleaning, the treated surface should appear visibly wet then allowed to air dry.

Don't:

• Do not use bleach solutions in high concentrations to prevent reaction with the metal and subsequent corrosion.
• Avoid high alkaline cleaners including sodium carbonate, sodium hydroxide, and ammonia, as these can damage metals and plastics.
• Do not use cleaners typically used on bathroom fixtures and industrial solvents, as these will damage the protective finish.
• Do not use abrasive products to apply the cleaner such as scouring pads or steel wool.
• Avoid spraying the cleaning solution directly onto the product.

For more effective germ-transmission prevention, clean and disinfect door hardware frequently. Unless it poses a security risk, consider leaving interior doors propped open to reduce touchpoints.

Yes, we offer extension kits for door thicknesses up to 3-3/8"

Yes, you will need to order an interior trim and a pair of cylinders for a double cylinder deadbolt.

Yes, you will need to order an inside trim and a new tailpiece or cylinder for a single cylinder deadbolt.

1. Check the door thickness; it might be too thick causing the tailpiece to be too short. If this is the case an extension kit will fix the issue.
2. Check the tailpiece itself. Single cylinder tailpieces have breakaway marks and sometimes if there is too much drag on the bolt, the tailpiece could snap.
   
   

This is probably due to a misalignment of the inside trim. If the inside trim is too high it will cause the tailpiece to tilt up at an angle, creating extra friction against the retainer pin.

The deadbolt is installed incorrectly. Remove it from the door and re-install. Make sure you have the deadbolt latch in the unlocked position and that the tailpiece is in the horizontal position.

There are a couple of possibilities:

1. The door may be too thin.
2. It is an alignment problem. If the latch is inserted and screwed to the edge of the door without taking alignment into consideration, the tailpiece may be tilted or off center, which will cause the deadbolt housing to hit the metal sleeve of the deadbolt latch.

*Keep in mind, once the deadbolt is installed, there is no way to look inside and see if the cylinder is bottoming out.

Most door and appliance pulls can be ordered and mounted in three configurations: thru bolt, concealed surface and back to back. Be sure to specify the mounting option at the time the order is placed.

Yes, the 18" pulls are surface mounted with wood screws. Please make sure to check the door thickness.

Emtek® locks fit into a standard American-style tubular door prep. If you are replacing existing locks then your door preps will most likely be correct for Emtek® locks. Just determine the backset and you're ready to order. If you're installing locks in new doors that do not have a door prep please be aware that entry sets have varying requirements for hole location depending on the type of lock and design chosen. For this reason it is best to choose your lock and give it to the door prep person to assure holes are bored in the proper location.

PASSAGE, PRIVACY, KEY-IN-KNOB OR LEVER, AND DEADBOLT LOCKS fit into the door prep. Bore a 2-1/8" hole through the door. The center of this hole should be located 2-3/8"or 2-3/4" back from the edge of the door (this is the backset dimension).

2 Years on Electronic, 5 years on Brass Finishes, Limited Lifetime on Mechanical.

Yes, split finish is available on this item.

The face plate will match the EMPowered™ finish and are square cornered ONLY.

The EMPowered™ latch is a special mechanical latch that is tapered to account for misaligned doors. The bolts for US15 and US26 are Silver while the bolts for US10B and US19 are Brass.

DoorSense instructions are included in the Yale Access App installation setup and in your EMPowered package. DoorSense comes complete with the housing, cover, mounting tape, and mounting screws. This can be affixed to the door permanently with mounting screws, or with Mounting Tape. It should be mounted within 1.5 inches from the edge of your door frame, and should align with the lock’s Yale Access module horizontally.

Yes, all you would need to do is purchase our Works with Yale Access Smart Kit separately and install. em# SMARTMODULE-YA

Yes, EMPowered™ comes standard with a Baden Grip, but you can change to any other sectional grip and thumbpress style.

Yes, this is true – these sets are specially designed to include keyless access for, not only entering the home, but keeping track of who comes and goes via the Yale Access app.

For the DEADBOLT ONLY - Yes, it will fit this full range right out of the box. (E0101 & E1101) For the Keypad Entry Handlesets – please always specify if door thickness is above 1 ¾” thick door so screws and hardware of the proper length are sent for installation. (E0103 & E1103)

Weather stripping does not diminish the ability to install or use the lock. However, the installer will need to install the deadbolt AND the lever latch & strike so that the deadbolt moves freely. In other words, the lever latch holds the door in the correct position, so the deadbolt can operate freely. To achieve this, the installer may need to adjust the lever latch strike. He can loosen the lever latch strike screws and move the strike left-right. He can also bend the tab on the strike.

There is one (and only 1) master PIN code allotted during the setup of the Motorized Touchscreen Keypad Lock. There is one original digital key available in the app. On the EMPowered Smart with Yale Access Lockset, there is no limit to the number of users that can be set up as an “OWNER”. Just keep in mind that if additional users with “owner” level permissions also have the app, they have the ability to adjust all settings (including but not limited to adding and deleting new user codes, and adjusting all optional lock settings).

No--unfortunately, our motorized version and smart version are not compatible with Z-wave technology at this time.

Yes, it has been tested for extreme high and low temperatures, see below:

• Operating Temperature:
  • Outside: -22° F (-60° C) to 140° F (60° C) (Keypad side)
  • Inside: 5° F (-15° C) to 158° F (70° C) (Battery side)

High Temp Operation: The lock passes testing all the way up to 140° F (60° C). The lock works like normal.

• Low Temp Operation: Alkaline batteries stop working as the water-based electrolyte freezes. Therefore, the lock will lose power somewhere around 32° F (0° C). However, since the batteries are on the interior side of the door, they should not be subject to freezing temperatures.
• Please avoid usage in ANY application where the interior (battery side) is exposed to weather.
  
  

Each individual EMPowered™ lockset will need to have its own bridge. 3 locks = 3 bridges.

Very minimal - Empowered™ uses less WiFi data than email.

Yes, EMPowered™ with Yale Access (smart lock version) is a Bluetooth lock. The Yale Access hub “bridges” your Bluetooth lock to your home WiFi network.

The 9V battery will not “connect” to the bottom of the keypad – you just hold it in place to make contact. The connection is meant to be momentary, in case the owner accidently lets the batteries run completely down – and this is to be used as a “jump start” to let you enter a code to gain entry to the home. Please note: both the lock and the app give many warnings as the batteries get low. There is no need to worry about the 9V battery polarity. The lock will work fine regardless of which way you hold the 9V battery.

The max recommended distance is 10-15 feet.

The Empowered product is still available to purchase for use outside of Canada and the US. However, no Empowered SMART locks are available for use outside of Canada and the US, including all EMPowered upgrades, due to there no longer being an active app for use outside of the US and Canada.

Effective immediately (as of May 2023), the sale of the Empowered SMART (with Yale Access) Lock and our EMPowered upgrades will be exclusive to use in Canada and the US only.

For Empowered SMART lock/ EMPowered upgrade purchased and registered BEFORE May 15th:

For those products in use outside of Canada/US, the Empowered lock will function as normal, however the Yale App will need to be replaced by the August App.

Empowered SMART lock/ EMPowered upgrade purchased and/or registered AFTER May 15th:

For these products in use outside Canada and US there is no longer an app for the Yale Access features. The lock WILL still work as a keyless lock, without the use of the app or any of the app features.

Credit request to refund the price difference between Empowered and Empowered SMART lock and use the lock without the app features.

RGA for return and full credit, no restock fees apply and return freight covered by EMTEK.

Credit request to refund the price difference between Single cylinder and EMPowered upgrade, using the cylinder and key to access entry.

RGA for return and full credit, no restock fees apply and return freight covered by EMTEK.

1. If the hinge has NRP's (Non Removable Pin) remove the setscrew.
2. The hinge pin is removed by tapping or pressing a punch or similar tool in the small hole at one end of the hinge. Once the pin is removed the hinge will separate into two pieces.
   
   

Thread one tip onto the hinge pin provided with the Tip Set. Insert bare end into the hinge and attach second decorative tip.

Unscrew the cap from either end and replace with the Decorative Tips.

EMTEK® provides standard size screws with our hinges, we do have shorter screws on request for customers who are installing pre-hung doors with residential hinges only.

Emtek now only offers hinge tips for brass base hinges. Solid brass hinges use the threaded tips which thread directly onto the hinge.

They are a metric thread, M8-1.25. The thread is the same on all sizes, although the heads are different sizes to coordinate with their respective hinge size.

Extruded means that the metal is not molded or stamped, it is heated to a high temperature to soften the metal enough to be pressed through a die and formed into the shape desired.

The interconnect device provides an emergency egress function on tubular handle sets. When the deadbolt is in the locked position, simply turning the knob or lever will open both latches. It is especially handy in a fire or many another panic situations.

Any monolithic (one piece) handle set with a 5 ½" bore spacing, also keyed side plates with 5-1/2" center to center are available with an interconnect device. All sectional entry set plates are not available with an interconnect device.

Yes, interconnect device can be used on 5-1/2" center to center keyed side plates but not 3-5/8"

No, it must be installed on an interior trim at the EMTEK® factory.

This may be due to a couple of issues:

1. If the deadbolt mounting plate is not centered with the deadbolt thumb turn, the tailpiece activator on the inside of the thumb turn will grind against the deadbolt mounting plate, creating too much friction for the interconnect device. *The installer can adjust the mounting plate to reduce friction.
2. It may be due to a misalignment of the deadbolt latch with the deadbolt strike plate. This can be quickly tested by operating the interconnect device with the door open. If the latch glides freely with the door open, it could be an indication that this is the problem.
   
   

Yes, if both styles and finishes are available in a keyed function. For example, you order an Egg knob on the outside and a Cortina lever on the inside because both handle styles are available in a keyed function.

No, the keyed locksets are designed only for single keyed function.

No, the sideplate is not designed to accommodate any Keyed handle. You can use with a one or two point lock.

Our keyed locksets have an emergency egress function, which allows a person to open the door from the inside without unlocking it. Therefore, the lock always opens from the inside. However, the lock stays locked unless somebody turns the thumb turn on the inside. Be careful to check the lock when leaving.

The knob or lever is installed wrong. Uninstall the knob or lever and re-install with the keyhole at the 6 o'clock position for knobs, 12 o'clock position for levers.

• Levers: Make sure that the release button is lined up with the release button hole on the lever.
• Knobs: Make sure that the release button is lined up with the release button hole on the sleeve of the knob.

*A sure trick for proper assembly is to leave the key out when placing the knob/lever onto the shaft. Remove the key, place the knob/lever onto the shaft and slide it on as far as it will go. Once it stops, insert your key, turn it clockwise and slide the knob/lever on until it clicks. Sometimes, if the key is inserted and turned, it can create a timing problem, causing the lock to malfunction. This is a great way to ensure that the knob/lever is installed onto the shaft correctly.

• Step 1: Loosen set screw on the bottom of the knob/lever.
• Step 2: Turn the key 90° to the horizontal position.
• Step 3: Insert a pin or paperclip into the hole on the stem of the knob and press the release button.

*A knob needs to be pressed together. It helps to use a counter top or table to lean against, placing the rosette on the edge and pushing on the knob while inserting the pin/paperclip, etc.

Never use any chemicals on any of our hardware. Just use warm water with a little mild soap, such as dish soap.

• Brass: Brass polishes contain abrasives that will scratch through the lacquer. This exposes the finish to oxygen, which causes oxidation, leading to tarnish on brass or bronze. Once oxidation starts, it will spread even under the lacquer. Also, it is important to note that even common cleaning liquids, such as Windex or other ammoniated products will remove the lacquer finish.
• Bronze: To extend the life of bronze patina finishes, it is recommended to use a soft wax, such as Johnson Paste Wax or a soft car wax. Done regularly, this will decrease friction against the finish and should keep it looking good for a long time.
• Wrought Steel: Use only warm water with mild soap if possible. Flat Black and Satin Steel are powder coat finishes.
  
  

No. Steel finishes cannot be applied to non-steel surfaces, just as brass finishes cannot be applied to non-brass finishes. Same goes for Bronze Patina finishes, there is no crossing over.

All of our finishes have been tested with salt spray for over 1000 hours and perform very well. Among the best performers in salty environments are Chrome and PVD.

Lost wax an ancient process in which a bronze sculpture (in our case door hardware) is cast from a wax model. During the process wax model is melted out of the mould (lost wax), and a bronze cast item is produced.

By dropping irregular bits of sand into the mould.

Please follow these steps:

1. Remove the decorative faceplate from the edge of the door.
2. Loosen the cylinder lock screw, about 5-10 turns. Do not remove completely. Cylinder lock screw is located just under the faceplate screw.
3. Insert the key halfway into the cylinder and turn counter-clockwise.
   

*Recommendations after cylinder removal:

• If you have an Emtek® key blank or a Schlage key, it is recommended to re-key.
• Be careful not to break the key.
• There is a slotted disk on the inside of the box, directly in front of the cylinder. Sometimes, if unthreading is difficult, it may be helpful to insert a screwdriver and unthread the disk slightly.
• Tighten the cylinder lock screw when replacing the cylinder.
  
  

Yes, any time you lock the door, from either outside or inside, the thumb press will lock automatically. If you unlock the door, the thumb press will remain locked until you depress the button on the edge of the door. This is normal operation and cannot be changed. Therefore, when you leave, be careful not to lock yourself out. Be sure to leave the door ajar or depress the button.

The thumb press will not depress while you are trying to unlock from outside.

To open the door please turn the key past the point when you hear the deadbolt unlock, then keep turning the key and it will pull back the latch bolt.

*The thumb press will not depress unless the lock is in passage mode (activated by the buttons on the side)

Make sure that the thumb turn spindle is straight. If the inside trim is crooked or off-center that could be the problem. Try loosening the screws and adjusting the position of the plate.

This may be due to a few issues:

1. It could be that the holes in the decorative faceplate are too small, creating friction on the bolt. Grinding or filing of the holes may be required. Please note that due to the hand made nature of our mortise lock boxes, each faceplate is tested, fitted, and filed to fit the particular mortise box with which it is shipped.
2. It could be due to a jam inside of the mortise box. This tends to be a problem more often on the 2 ¾ backset box. If the box was "tested" by the installer, and was operated without having the cylinder installed, this can cause the cylinder link to slide up, under the cylinder lock screw, creating a jam. If this is the case they may be able to fix it by removing the cylinder and using a small screwdriver to move the cylinder link. Sometimes just removing the cylinder will work, or even taking the box out of the door, and shaking it with the face plate pointing up. *Please make a note that it is best not to try to test the box without installing the cylinder first.
3. It could be a misalignment of the inside trim. If the inside trim is too high, low, or off-centered in any way, it can cause the thumb turn spindle to sit at an angle, thereby creating excess tension on the spindle, and the deadbolt will not be able to turn smoothly and freely.
4. This could also be due to the plate on the side of the mortise lock body. All doors have a beveled edge. The plate on the box can be moved to accommodate these bevels by loosening the screws on the top and bottom of the box. If the plate is too crooked it may grind against the deadbolt creating excessive drag. Try removing the trim, removing the box and adjusting the plate. Then re-install.
   
   

Some products may need to be retro-fitted to the door to align with existing hardware.

Please confirm with the manufacturer of door(s).

Emtek only offers the inside and outside trim with the lever attached, and the required cylinder. In most cases, you will need to use the existing strike for the original door, or contact the door manufacturer for different finish options.

Knobs can only be used in Multi Point with authorized approval by Emtek's sales management team. This may also be dependent on conditions and requirements in the geographic area of the home.

Not at this time.

Our Multipoint brochure is a great reference tool, but there are currently no instructions because retrofitting might be required.

You would need to remove the set screw at the bottom of the cylinder to proceed with rekeying.

The maximum door thickness for Multi Point Hardware is 2 ¾”.

Euro cylinders are only available in 3 finishes but the thumb turns are available in all finishes offered.

American cylinders are available only in 3 finishes, but the cylinder housings are available in all finishes.

Yes, all EMTEK Multipoint trims are spring loaded.

No, currently a Euro Cylinder can only use a Schlage keyway.

Yes, this can be done—however, both plates must be the same configuration. Default pricing would be the higher of the two prices if there is a price difference between plates.

We offer two sizes depending on style; 3-5/8" and 5-1/2" center to center.

EMTEK® side plates are designed traditionally with the handle at the bottom. The customer can also choose to set the handle at the top of the side plate.

Handing is required.

Yes. Depending on the style of the lock and the thickness of the door, some items will have to be modified in our factory.

*Please refer to the technical specifications for further detail.

You are not advised to remove the knob or lever. Doing so may result in denial of warranty. The knob/lever is spring-loaded to the plate and held on with washers and e-clips or snap rings.

*If you are having trouble tightening the screws near the knob, see below.

Try to insert and tighten the screws by hand then use an "L" shaped screwdriver.

We recommend protecting the knob with a rag or thick plastic bag.

Make sure you have tightened the setscrew on the stem of the knob/lever. The setscrew does not hold the knob/lever onto the trim plate, but it does tighten the knob/lever onto the spindle.

It might be time to purchase a new door.

Yes. Entry set dummy handles still have the bell housing on it, and the deadbolt still requires through-bore mounting. It is the same prep as the active, but no edge prep is necessary.

You will need:

• An interior trim for a single cylinder, either the whole thing for a monolithic plate or the inside deadbolt trim for a sectional.
• A new tailpiece for the outside cylinder. Single cylinder tailpieces are long, flat, straight and narrow to go all the way through the door. Double cylinder tailpieces are forked and shorter, to meet in the middle. A double cylinder tailpiece will not work for a single cylinder application.
  
  

You will need:

• An interior trim for a double cylinder, either the whole thing for a monolithic plate or the inside deadbolt trim for a sectional.
• A new tailpiece for the outside cylinder. Double cylinder tailpieces are forked and shorter, to meet in the middle. Single cylinder tailpieces are long, flat, straight and narrow to go all the way through the door. A single cylinder tailpiece will not work for a double cylinder application.

How close together can I get the sectionals to go?

See the dimension page for that particular handle set in the reference manual. Take the height of the top trim, and the height of the trim plate around the thumb press, divide each number by 2 and add them together.

This will be the minimum bore spacing. The minimum means that the plates will be touching, and you should allow for at least 0.25" clearance.

For Example:

Lets' take Knoxville handle set

The outside deadbolt trim is 3.625" high.

The trim around the thumb press is 4.5" high.

3.625 ÷ 2 = 1.8125

4.5 ÷ 2 = 2.25

1.8125 + 2.25 = 4.0625

4.0625", approximately 4 1/16" is the minimum bore spacing. At that spacing they would be touching. You should bore their door at a minimum of 4 5/16".

The outside thumb press spindle won't engage with the latch, it's crooked.

The spindle is what we call pre-loaded. It sits at an angle on purpose so that once installed, there will already be tension in the thumb press, keeping it tight and rattle free.

To install it: while pushing the outside trim onto the door, stick a screwdriver into the spindle hole of the latch from the inside and turn backwards. Once it engages, remove the screwdriver and continue mounting the handle set.

The outside thumb press spindle is too short.

The outside thumb press spindle on most handle sets with reach up to 2".

If the handle set needs a longer spindle for the outside thumb press, you will need to re-order the handle set and specify that you need it built for the thickness of your door.

This is probably due to the cap retainer pin on the back of the cylinder. If the cap retainer pin is lost or broken it will not catch the deadbolt.

It could also be that the tailpiece is broken, either at the end fitting into the thumb turn, or the end under the cylinder cap. Sometimes the cam will break off. If that is the case we will send you a new cylinder and advise you to check the alignment of the strike plate with the latch. If the alignment is off, this could cause excess friction on the latch, and excess tension on the interior components, resulting in breakage.

You may have installed it incorrectly. Remove the handle set from the door and re-install. Make sure that when you install it, the deadbolt latch is unlocked, and that the tailpiece is in the horizontal position. Installing the tailpiece in any other fashion may cause a malfunction.

Emtek® Locks are sold through qualified dealers.